What to Do If Your Package Was Stolen From a Mail RoomUpdated 4 months ago

If you believe your order was stolen after delivery, here’s what to do next.

Step 1: Confirm the Delivery

Start by reviewing the tracking information to confirm:

• The delivery date and time

• The delivery location (mail room, front desk, locker, etc.)

• That the address on the order is correct

Sometimes packages are temporarily held by building staff or placed in an alternate location.

Step 2: Check With Building Management

If your building has a mail room, front desk, or leasing office:

• Ask if they’re holding the package

• Check whether security cameras cover the mail room

• Request video footage from the delivery window, if available

• Ask if other residents have reported similar issues

This step is especially important for shared delivery areas.

Step 3: File a Police Report

If the package cannot be located, we recommend filing a non-emergency police report. Be sure to include:

• Your tracking number

• Delivery confirmation details

• The delivery location (mail room)

• The approximate time window

Keep the case number or a copy of the report for your records.

Step 4: Contact Us

Once you’ve completed the steps above, reach out to our Customer Support team with:

• Your order number

• Tracking information

• Any documentation you have (police report, video footage, or confirmation from building management)