Please select the category that best addresses your needs for quickest resolution. 

Include Order # if applicable.
 
Leave us a message, we will be back in touch within 1-3 business days! 🖤

My Account 

Returns 

Track your order 

AKIRA

Duties, taxes, and fees can now be prepaid at checkout so there are no additional charges when your package is delivered.By prepaying, your total cost is confirmed up front and you will not be charged anything extra upon delivery.

Duties, taxes, and fees can now be prepaid at checkout so there are no additional charges when your package is delivered. By prepaying, your total cost is confirmed up front and you will not be charged anything extra upon delivery.

Do I Need to Pay Duties & Taxes?

Shipping & Tracking

International Support

How do I track my order?

Domestic Shipping & Handling

I placed an order, when will it ship?

How long does it take to process an order?

I placed an order for overnight shipping, when will it arrive?

Can I have my order shipped to a store?

My order is delayed. Will I be refunded shipping?

My tracking has not updated, I need help!

Tracking shows my order is being sent back to AKIRA, why?

Will the holiday impact when I get my order?

Can I buy online and pick up an order in store?

What to Do If Your Package Was Stolen From a Mail Room

International Shipping Timeframes

Where is My International Order?

What Is Global‑E?

How do I start a return?

Do you offer Free Returns?

Return Support / FAQ

How can I check the status of my return?

My order was returned, when will I be refunded?

What is your Online Return policy/process?

In-Store Return Policy

What is your International Return Policy?

How does your in-store and online Return Policy differ?

I bought something online, can I return it in store?

What items are considered final sale and cannot be returned?

I placed an order, and was mischarged - I need a refund

I returned some items, but I didn’t receive my full refund. Can you look into this?

How can I send my items back without using your return label?

Returns Lost in Transit & Missing Items

Are reshipment and replacement orders final sale?

Return & Refund Questions

Why was my order cancelled? Why was I refunded?

How can I cancel my order?

How can I update my address on an order I just placed?

I forgot to apply my discount to my order, can the price be adjusted or order cancelled?

The item I bought is now cheaper, Can I get a price adjustment?

I received the wrong item, can you help?

How can I exchange my order?

I bought something I need to return - how much time do I have?

What If My Order Never Arrives or Gets Stolen?

What If My Order Arrives Damaged?

When Should I File a Claim?

I am missing an item from my order, can you help?

I need some help in reporting an issue

Why Were My Orders Shipped Together?

How to Track and Manage Your TikTok Shop Orders

Order Support

What are your Customer Support hours?

Is there an AKIRA near me? do you have stores?

How to add a discount/promotion to my order?

My discount code is not working, help!

I'm in the neighborhood. Can I pick up my order or drop off a return?

Where can I find a discount code?

Why are the prices in store different then Online, do you price match?

What payment methods do you accept?

What is Route Package Protection?

AKIRA keeps declining my payment, why?

My bank took my money, but I never got an order confirmation email, whats going on?

I paid with an installment program, when will I see my refund?

I was refunded to store credit. How can I get my money back?

Payment Support

Are you Hiring?

Do you offer Internships?

How can I model for AKIRA?

Where can I sign up to be a brand ambassador for AKIRA?

Hiring / Brand Partnerships

How can I create an account?

I'd like to unsubscribe from your emails

I'm tax-exempt, where can I sign up?

What is sales tax?

I have a question on the sales tax I was charged?

I need help logging in, please help?!

There is an error on the site, can you help?

I need to update/correct my information on my account

Wishlist support

How can I delete or update my account?

Account Support

My gift card isn’t working. How can I use it?

I believe I have a gift card, how can I find it?

I need help accessing my store credit

Update to Our Return Policy (Effective June 2026)

Gift Card / Store Credit Support

General Questions

I am unsure of the size I need to order. How can I find the right fit?

An item I'm interested in is sold out in my size online, will you restock?

I want to know more about an item

I'd like to know if a store has an item in stock

AKIRA In-Store Styling Appointments: What Are My Options?

I need to cancel my appointment :(

Product & Styling Support

Store Inquiries

AKIRA Rewards Program

I'd like to sign up for A-List Rewards

How do I earn points?

I’d like to use my points—how do I claim my rewards?

What's my points balance? Where are my points?

How soon should I expect my points to appear in my account?

I need help with my A-List Rewards account

I have 2 rewards accounts, can they be merged?

How much do I need to spend to redeem my rewards?  are there exclusions?

Why didn’t I get my points back after making a return?

How Reviews Earn Rewards Points

AKIRA Rewards Questions

How can I resell my items on Poshmark?

Why is Poshmark listed when I go to do a return?

Does Poshmark support international returns?

How much money does Poshmart take from my listing?

I have a listing on Poshmark, and need an update?

Poshmark Resale Program

How can I view my pre-orders?

What is Purple Dot?

Where is my pre-order?

What do I need to provide when I make a pre-order?

Pre-order Payment information

How can I cancel my pre-order?

I made a mistake on my pre-order!

What happens if my pre-order item is delayed? Or expected deliver date changed?

Purple Dot Privacy Policy

Can I return a PRE-order?

Pre-Order Support

Do I Need to Pay Duties & Taxes?Updated 5 hours ago