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Shipping & Tracking

How do I track my order?

Once your order has been placed and processed, you'll receive a confirmation email with all your order details. Please allow 48-72 hours for processing before receiving your shipping confirmation email, which will include a tracking number and a link

What are your shipping options?

Domestic Shipping Options. Standard Shipping (5–7 business days). 2-Day Shipping (2 business days). Overnight Shipping (Next business day). Notes:. Overnight Shipping (Placed by 3 PM CT) → Delivered Next Business Day2-Day Shipping (Placed by 3 PM CT)

Can I have my order shipped to a store?

We are currently not offering ship-to-store or in-store pickup services, so all orders must be shipped directly to your home or specified address. We’re always striving to improve our services and hope to bring these options back in the future. If yo

I placed an order, when will it ship?

We’re so excited to get your order processed and on its way! Orders typically take up to 48 hours to process, or up to 72 hours during extra-busy peak times. Once your order ships, keep an eye on your inbox—you’ll receive a shipping confirmation emai

I placed an order for overnight shipping, when will it arrive?

Orders placed before3 PM for overnight shipping will arrive the next business day. If your order is placed after 3 PM, it will be received and processed the following business day. The same 3 PM deadline applies to 2-day shipping. Please note that we

My order is delayed. Will I be refunded shipping?

If the delay is due to an issue on our end, such as the order not being processed or shipped on time, please reach out to us via chat or email, referancing the order # / tracking (if available). A couple of reminders:. However, delays caused by the c

My tracking has not updated, I need help!

We understand that shipping issues can be frustrating. Below are some of the most common carrier-related problems customers may encounter:

Tracking shows my order is being sent back to AKIRA, why?

If your order's tracking shows that the order is being sent back to us, it could happen for a variety of reasons, including:. Once we receive your returned package, we’ll contact you via email to provide options. You may choose to receive a refund to

What is your International Shipping Policy?

Transit times are typically 10-20 business days for standard international shipping. We ship to all US states and territories, as well as 180+ countries internationally. Below is a list of all the countries we ship to!. Please be mindful of our Inter

Will the holiday impact when I get my order?

We know you want your order, fast, especially around the holidays!. Please reference the below list of holidays that our carriers do not ship on:. Holiday Shipping Guidelines. Some carriers, like UPS, FedEx, and DHL, may also close their offices on c

I placed an International order, why do I owe more money when I paid for shipping already?

AKIRA does not cover taxes, duty, or fees on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country therefore we cannot predict what they will be. For specific information r

I purchased something international and have yet to receive it, can I get an update on tracking?

The best source to track your international order is https://parcelsapp.com/en/tracking. If your order has received into your country we suggest you reach out to the carrier directly to detemetine what the reason for a delay is. Here are some article