Shipping & Tracking

Articles

How do I track my order?

Once your order has been placed and processed, you'll receive a confirmation email with all your order details. Please allow 48-72 hours for processing before receiving your shipping confirmation email, which will include a tracking number and a link

What are your shipping options?

Domestic Shipping OptionsDomestic shipping applies to orders within the 48 contiguous U.S. states. Orders shipping to Alaska, Hawaii, the Virgin Islands, Puerto Rico, and Guam are not eligible for domestic shipping. For these locations, please view o

I placed an order, when will it ship?

Orders typically take up to 48 business hours to process, or up to 72 business hours during busy peak times. If you place a priority shipping order by 3 PM CT, it will be processed the same day. Once your order ships, keep an eye on your inbox—you’ll

How long does it take to process an order?

For all orders with Standard Shipping, our processing time is 24–72 business hours.We process orders 7 days a week, but shipments do not go out on weekends. Please note that most carriers do not ship on holidays, so keep this in mind when selecting y

I placed an order for overnight shipping, when will it arrive?

Orders placed before 3 PM for overnight shipping will arrive the next business day. If your order is placed after 3 PM, it will be received and processed the following business day. The same 3 PM deadline applies to 2-day shipping. Please note that w

Can I have my order shipped to a store?

We are currently not offering ship-to-store or in-store pickup services, so all orders must be shipped directly to your home or specified address. We’re always striving to improve our services and hope to bring these options back in the future. If yo

My order is delayed. Will I be refunded shipping?

If the delay is due to an issue on our end, such as the order not being processed or shipped on time, please reach out to us via chat or email, referancing the order # / tracking (if available). A couple of reminders:. However, delays caused by the c

My tracking has not updated, I need help!

We understand that shipping issues can be frustrating. Below are some of the most common carrier-related problems customers may encounter:

Tracking shows my order is being sent back to AKIRA, why?

If your order's tracking shows that the order is being sent back to us "RTS" or "Returned to Sender" it could happen for a variety of reasons, including:. Once we receive your returned package, we’ll contact you via email to provide options. You may

Will the holiday impact when I get my order?

We know you want your order, fast, especially around the holidays!. Please reference the below list of holidays that we do not ship on. Holiday Shipping Guidelines. Some carriers, like UPS, FedEx, and DHL, may also close their offices on certain days

Can I buy online and pick up an order in store?

At this time, we don’t offer the option to buy online and pick up your order in-store. If you see that an item is available at a store near you, the best option is to visit the store in person during business hours to check availability. Please note