Please select the category that best addresses your needs for quickest resolution. 

Include Order # if applicable.
 
Leave us a message, we will be back in touch within 1-3 business days! 🖤

AKIRA

At this time, we are unable to process exchanges for online purchases, including cases where an item arrives damaged or you receive the wrong item in error.We understand this process may not be ideal and are actively working to improve our systems.For now, you can return your full-price item(s) within 30 days of the order date for a refund and place a new order for the correct size or color. If you&#x2019;re near an AKIRA store, you may also exchange your full-price item(s) in-store or return them for store credit.

At this time, we are unable to process exchanges for online purchases, including cases where an item arrives damaged or you receive the wrong item in error. We understand this process may not be ideal and are actively working to improve our systems.

How can I exchange my order?

Order Support

How do I track my order?

What are your shipping options?

I placed an order, when will it ship?

How long does it take to process an order?

I placed an order for overnight shipping, when will it arrive?

Can I have my order shipped to a store?

My order is delayed. Will I be refunded shipping?

My tracking has not updated, I need help!

Tracking shows my order is being sent back to AKIRA, why?

Will the holiday impact when I get my order?

I placed an International order, why do I owe more money when I paid for shipping already?

What is your International Shipping Policy?

I purchased something international and have yet to receive it, can I get an update on tracking?

International Support

Shipping & Tracking

How do I start a return?

Do you offer Free Returns?

How can I check the status of my return?

My order was returned, when will I be refunded?

What is your Online Return policy/process?

In-Store Return Policy

What is your International Return Policy?

How does your in-store and online Return Policy differ?

I bought something online, can I return it in store?

What items are considered final sale and cannot be returned?

I placed an order, and was mischarged - I need a refund

Why was there a cancellation of some items on my order? when will I be refunded?

I returned some items, but I didn’t receive my full refund. Can you look into this?

Return & Refund Questions

Why was my order cancelled? Why was I refunded?

How can I cancel my order?

How can I update my address on an order I just placed?

I forgot to apply my discount to my order, can the price be adjusted or order cancelled?

The item I bought is now cheaper, Can I get a price adjustment?

I received the wrong item, can you help?

I bought something I need to return - how much time do I have?

What If My Order Never Arrives or Gets Stolen?

What If My Order Arrives Damaged?

When Should I File a Claim?

I am missing an item from my order, can you help?

I need some help in reporting an issue

Why Were My Orders Shipped Together?

How can I view my pre-orders?

What is Purple Dot?

Where is my pre-order?

What do I need to provide when I make a pre-order?

Pre-order Payment information

How can I cancel my pre-order?

I made a mistake on my pre-order!

What happens if my pre-order item is delayed? Or expected deliver date changed?

Purple Dot Privacy Policy

Pre-Order Support

What are your Customer Support hours?

Is there an AKIRA near me? do you have stores?

How to add a discount/promotion to my order?

My discount code is not working, help!

I'm in the neighborhood. Can I pick up my order or drop off a return?

Where can I find a discount code?

Why are the prices in store different then Online, do you price match?

What payment methods do you accept?

What is Route Package Protection?

AKIRA keeps declining my payment, why?

My bank took my money, but I never got an order confirmation email, whats going on?

I paid with an installment program, when will I see my refund?

I was refunded to a gift card. How can I get my money back?

Payment Support

Are you Hiring?

Do you offer Internships?

How can I model for AKIRA?

Where can I sign up to be a brand ambassador for AKIRA?

Hiring / Brand Partnerships

How can I create an account?

How can I reset my password?

I'd like to unsubscribe from your emails

I'm tax-exempt, where can I sign up?

What is sales tax?

I have a question on the sales tax I was charged?

I need help logging in, please help?!

There is an error on the site, can you help?

I need to update/correct my information on my account

Wishlist support

Account Support

My gift card isn’t working. How can I use it?

I believe I have a gift card, how can I find it?

I had a balance on store credit, and now its gone - how can I find it?

Gift Card / Store Credit Support

General Questions

I am unsure of the size I need to order. How can I find the right fit?

An item I'm interested in is sold out in my size online, will you restock?

I want to know more about an item

I'd like to know if a store has an item in stock

I'd like to meet with a stylist!

I want to make an appointment? Do you do that?

I need to cancel my appointment :(

Product & Styling Support

Store Inquiries

AKIRA Rewards Program

How do I earn points?

How can I claim my rewards?

I'd like to sign up for A-List Rewards

I need help with my A-List Rewards account

I am adding my rewards at checkout but the system is not taking them, can you help?

How can I exchange my order?Updated 7 months ago