Order Support

Articles

Why was my order cancelled? Why was I refunded?

Refund notifications often mean that an item from your order could not be fulfilled because it was out of stock. If you received an email stating that an item has been refunded, it may have been cancelled due to our inability to fulfill it. You can c

How can I cancel my order?

Order Cancellation Policy. We get it, sometimes plans change or mistakes happen! If you need to cancel your order, please submit a request as soon as possible so we can try to assist before your order is processed. To request a cancellation, please f

How can I update my address on an order I just placed?

Unfortunately, we are unable to modify orders once they’ve been placed, including updating the shipping address. If you need to cancel your order, please submit a request as soon as possible so we can attempt to assist before your order is processed.

I forgot to apply my discount to my order, can the price be adjusted or order cancelled?

We’re unable to modify orders once they’ve been placed, including applying price adjustments. We do run promotions regularly, so if you missed this one, there’s a good chance another discount or offer will be available soon!. If you'd like to cancel

The item I bought is now cheaper, Can I get a price adjustment?

Once an order is placed, we’re unable to apply discounts retroactively or make price adjustments. Since our discounts can change frequently, we recommend signing up for text alerts and joining our A-list program to stay updated on the latest promotio

I received the wrong item, can you help?

If you received the wrong item, please follow the steps below to report it to us. All issues, including incorrect items, must be reported within 7 days of delivery. To report an incorrect item, please provide clear photos of the item(s) you received,

How can I exchange my order?

At this time, we are unable to process exchanges for online purchases, including cases where an item arrives damaged or you receive the wrong item in error. We understand this process may not be ideal and are actively working to improve our systems.

I bought something I need to return - how much time do I have?

For online orders (eligible items), you have 30 days from the order date to initiate a return. For in-store purchases, you have 14 days from the purchase date to make an exchange.

What If My Order Never Arrives or Gets Stolen?

If your order is marked as delivered but you haven’t received it, we kindly ask that you wait 72 hours from the time it was marked as delivered before reaching out. Sometimes packages are delivered to neighbors or held at a local carrier facility and

What If My Order Arrives Damaged?

There are two possible outcomes if your package arrived damaged, depending on whether you purchased shipping protection through Route. To check if you added Route Protection to your order, please log into your account and review the order details. If

When Should I File a Claim?

If your order is marked as delivered but you haven’t received it (lost/stolen) we kindly ask that you wait 72 hours from the time it was marked as delivered before reaching out. Sometimes packages are delivered to neighbors or held at a local carrier

I am missing an item from my order, can you help?

If you believe your order may have been tampered with, or that items are missing, please follow one of the steps below:. We partner with Route to quickly resolve shipping issues. Have clear photos ready of the received items, packaging, and shipping

I need some help in reporting an issue

We’re sorry for any issues you may be experiencing. We hope the information below helps guide you through the next steps toward a quick resolution. If your order (or an item in your order) arrived damaged:. If you purchased shipping protection: Pleas

Why Were My Orders Shipped Together?

At AKIRA, we want to make your shopping experience as smooth as possible. Sometimes, when multiple orders are placed back-to-back within a short period of time, our fulfillment team will combine them into a single package. This is done to streamline