Order Cancellation Policy. We get it, sometimes plans change or mistakes happen! If you need to cancel your order, please submit a request as soon as possible so we can try to assist before your order is processed. To request a cancellation, please f
Unfortunately, we are unable to modify orders once they’ve been placed, including updating the shipping address. If you need to cancel your order, please submit a request as soon as possible so we can attempt to assist before your order is processed.
We’re unable to modify orders once they’ve been placed, including applying price adjustments. We do run promotions regularly, so if you missed this one, there’s a good chance another discount or offer will be available soon!. If you'd like to cancel
Once an order is placed, we’re unable to apply discounts retroactively or make price adjustments. Since our discounts can change frequently, we recommend signing up for text alerts and joining our A-list program to stay updated on the latest promotio
If you received the wrong item, please follow the steps below to report it to us. All issues, including incorrect items, must be reported within 7 days of delivery. To report an incorrect item, please provide clear photos of the item(s) you received,
At this time, we are unable to process exchanges for online purchases, including cases where an item arrives damaged or you receive the wrong item in error. We understand this process may not be ideal and are actively working to improve our systems.
For online orders (eligible items), you have 30 days from the order date to initiate a return. For in-store purchases, you have 14 days from the purchase date to make an exchange.
If your order is marked as delivered but you haven’t received it, we kindly ask that you wait 72 hours from the time it was marked as delivered before reaching out. Sometimes packages are delivered to neighbors or held at a local carrier facility and
There are two possible outcomes if your package arrived damaged, depending on whether you purchased shipping protection through Route. To check if you added Route Protection to your order, please log into your account and review the order details. If
If your order is marked as delivered but you haven’t received it, we kindly ask that you wait 72 hours from the time it was marked as delivered before reaching out. Sometimes packages are delivered to neighbors or held at a local carrier facility and
If you're missing an item or received the wrong one, follow the steps below so we can help make it right.Submit a Claim Through RouteWe partner with Route to handle shipping issues quickly and efficiently. Be prepared to submit clear photos of the it
We’re sorry for any issues you may be experiencing. We hope the information below helps guide you through the next steps toward a quick resolution. If your order (or an item in your order) arrived damaged:. If you purchased shipping protection: Pleas