How to Track and Manage Your TikTok Shop OrdersUpdated 13 days ago

If you’ve placed an order through TikTok Shop, here’s a simple guide to help you stay updated and manage your order if any issues arise.

Checking Your Order Status

To view the latest updates on your TikTok Shop order:

1. Log into your TikTok account.

2. Navigate to Orders.

3. Select the specific order you want to check.

4. Tap the headset icon in the upper-right corner.

This will show you the most current updates about your order. Be sure to also check the confirmation email you received from TikTok for details about your purchase.

Handling Issues with Your TikTok Shop Order

If your order is damaged, needs to be returned, or you’d like a refund:

1. TikTok Shop orders are processed like regular Shopify orders, so follow the standard Shopify procedures.

2. Visit the return portal: https://returns.shopakira.com/#/.

3. When submitting a return for a TikTok Shop order, make sure to verify your zip code and order number to ensure your return is processed correctly.

By following these steps, you can easily track your TikTok Shop orders and resolve any issues quickly and efficiently.