I am missing an item from my order, can you help?Updated 2 months ago

If you believe your order may have been tampered with, or that items are missing, please follow one of the steps below:

1. Submit a Claim Through Route

We partner with Route to quickly resolve shipping issues. Have clear photos ready of the received items, packaging, and shipping label.
To begin, file a claim using your order number here:
👉 https://claims.route.com 👈

Important Notes:

• Claims must be submitted within 30 days of your delivery date.

• Route typically responds with a resolution in 24–48 hours.

2. Think It Might Be a Packing Error?

If your package arrived in good condition (no signs of tampering) but something’s still missing, it could be a packing mistake. Please contact us within 7 days of delivery so we can help:
🔗 Contact Us