I need some help in reporting an issueUpdated 2 days ago

We’re sorry for any issues you may be experiencing. We hope the information below helps guide you through the next steps toward a quick resolution.

If your order (or an item in your order) arrived damaged:

• If you purchased shipping protection: Please file a claim directly with Route at https://claims.route.com.

• If you did not purchase shipping protection: Submit clear photos of the damaged item through our return portal and select "Damage" as the return reason: https://returns.shopakira.com.

If you received the wrong item or style:
Upload photos of the item you received through our return portal and select "Incorrect item" as the reason: https://returns.shopakira.com.

If you received someone else’s order entirely:
Please submit the contact form here and include:

• The order number you were supposed to receive

• Photos of the order you received in error

If an item is missing from your order:
Please contact us by completing the form available ---> here.

***Please note that all damages need to be reported within 7 days of receiving your order.***

If you are unable to complete any of the steps provided above, please --->here so we can further assist you.