AKIRA logo
AKIRA logo

All articles

International returnsUpdated 2 hours ago

Full-price international orders can be returned if postmarked within 30 days of delivery; Final Sale items can't be returned.

  1. What's eligible
    • Full-price merchandise, postmarked within 30 days of the delivery date.
    • Items must meet the standard return requirements (link to domestic return policy).
    • Final Sale items are not eligible.
  2. How to start a return
    1. Go to returns.shopakira.com.
    2. Follow the steps; the return shipping address appears in the final step.
    3. Ship the package to that address yourself (no prepaid label is provided).
  3. Return shipping costs
    • AKIRA can't provide return labels for international orders.
    • Return shipping, customs fees, taxes and duties on the return are the customer's responsibility.
    • Original shipping charges are non-refundable.
  4. Exchanges
    • Not available for international online orders. Return the item and place a new order for the size or color you want.
  5. EU customers
    • Shipping refunds for EU customers follow a separate process in line with EU regulations.
Was this article helpful?