International orders generally take 1–4 business days to prepare and about 2–7 business days in transit after leaving the warehouse. Checkout delivery estimates are the most accurate for your order.

Yes. AKIRA ships to many countries outside the US through our partner, Global-e.<ol><li>Which countries we ship to<ul><li>Select the flag icon in the bottom-left corner of the site (or the dropdown menu on mobile) to see the full country list.</li><li>Choosing your country switches the site to your local currency.</li></ul></li><li>What you&apos;ll see at checkout<ul><li>Local payment methods.</li><li>Shipping, duties, taxes and customs fees calculated for your destination.</li></ul></li><li>How international orders work<ul><li>Global-e is the merchant of record: their name appears on shipping documents and on your billing statement.</li><li>AKIRA ships your order; Global-e adds the import paperwork, and the package travels to your address.</li><li>Customs delays are outside our control.</li></ul></li><li>Changing your shipping country<ul><li>Select a different country flag in the site footer (or the menu on mobile).</li></ul></li></ol>

Does AKIRA ship internationally?

Express Courier ships to every international destination; Standard Courier is available only to Canada and the United Kingdom.

Express Courier ships to every international destination; Standard Courier is available only to Canada and the United Kingdom.<ol><li>Shipping methods<ul><li>Express Courier (Air): all international destinations.</li><li>Standard Courier: Canada and the United Kingdom only.</li></ul></li><li>Processing time (before your order ships)<ul><li>Standard: 1&#x2013;3 business days.</li><li>Express: 1 business day.</li></ul></li><li>Estimated delivery after shipping (as quoted at checkout)</li><li>Shipping fees<ul><li>Charges depend on your destination and are shown at checkout.</li><li>The amount you pay at checkout covers all shipping charges.</li></ul></li></ol>

International shipping methods, rates and delivery times

Duties and taxes are calculated at checkout and shown as a separate line item unless already included in product prices.

Duties and taxes are calculated at checkout and shown as a separate line item unless already included in product prices.<ol><li>How duties and taxes are calculated<ul><li>Based on the items ordered, where they were made, your destination and the order value.</li></ul></li><li>When you pay<ul><li>Usually at checkout, as a separate line item if not already in the price.</li><li>Some countries require duties and taxes to be paid on delivery; these are the customer&apos;s responsibility.</li></ul></li><li>Customs delays<ul><li>AKIRA can&apos;t control delays caused by customs.</li></ul></li><li>On returns<ul><li>Duties and taxes paid at checkout are non-refundable.</li><li>For local tariff or customs questions, contact your local customs office.</li></ul></li></ol>

Duties, taxes and customs

Track your international order through the Global-e customer service portal.

Track your international order through the Global-e customer service portal.<ol><li>Where to track<ul><li>Global-e customer service portal <a href="https://service.global-e.com/?id=0af8a56c-44c5-447e-b2bc-7880349fe3cf" target="_self">here</a>.</li></ul></li><li>What you&apos;ll need<ul><li>To be confirmed: order number, email address, or both.</li></ul></li><li>Before your package moves<ul><li>Orders ship after processing: 1&#x2013;3 business days for Standard, 1 business day for Express.</li></ul></li><li>If tracking stalls<ul><li>Packages can be held at customs; AKIRA can&apos;t control customs delays.</li><li>Contact customer service with questions about your order status.</li></ul></li></ol>

How do I track my international order?

Full-price international orders can be returned if postmarked within 30 days of delivery; Final Sale items can't be returned.

Full-price international orders can be returned if postmarked within 30 days of delivery; Final Sale items can&apos;t be returned.<ol><li>What&apos;s eligible<ul><li>Full-price merchandise, postmarked within 30 days of the delivery date.</li><li>Items must meet the standard return requirements (link to domestic return policy).</li><li>Final Sale items are not eligible.</li></ul></li><li>How to start a return<ol><li>Go to <a target="_blank" rel="noopener noreferrer nofollow" href="https://returns.shopakira.com">returns.shopakira.com</a>.</li><li>Follow the steps; the return shipping address appears in the final step.</li><li>Ship the package to that address yourself (no prepaid label is provided).</li></ol></li><li>Return shipping costs<ul><li>AKIRA can&apos;t provide return labels for international orders.</li><li>Return shipping, customs fees, taxes and duties on the return are the customer&apos;s responsibility.</li><li>Original shipping charges are non-refundable.</li></ul></li><li>Exchanges<ul><li>Not available for international online orders. Return the item and place a new order for the size or color you want.</li></ul></li><li>EU customers<ul><li>Shipping refunds for EU customers follow a separate process in line with EU regulations.</li></ul></li></ol>

International returns

Refunds go back to your original payment method in US dollars, usually within 13–15 business days of receiving your return.

&#xA0;Refunds go back to your original payment method in US dollars, usually within 13&#x2013;15 business days of receiving your return.<ol><li>What&apos;s refunded<ul><li>The full product price paid.</li><li>Not refunded: original shipping charges, and duties and taxes paid separately at checkout.</li></ul></li><li>How you&apos;re refunded<ul><li>Original form of payment only.</li><li>Issued in US dollars (USD); your card issuer or bank handles any currency conversion.</li></ul></li><li>Timing<ul><li>Up to 10 business days to process the return once received.</li><li>Then 3&#x2013;5 business days for your bank to post the refund.</li><li>You&apos;ll get an email when the refund is processed.</li></ul></li></ol>

International refunds

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