My tracking has not updated, I need help!Updated 3 months ago

We understand that shipping issues can be frustrating. Below are some of the most common carrier-related problems customers may encounter:

Tracking Delays

• The carrier may not have updated the tracking information due to missed scans.
• Tracking may show "label created" but no further updates, indicating the package is still being prepared for shipment.
• Package status may not reflect its actual location due to delays in the carrier's system.
  If you believe your order may be delayed, please wait 72 hours after the last scan before reaching out.

Delivery Delays

• Weather-related disruptions, such as storms or natural disasters, may cause delays in delivery.
• High shipping volumes, especially during peak seasons, can result in longer transit times.
• Carrier staffing shortages or operational disruptions (such as labor strikes) may delay delivery.
  If you believe your order may be delayed, please wait 72 hours after the last scan before reaching out.

Delivery Failures

• "Attempted delivery" may be recorded when no one is home or access is restricted, resulting in a missed delivery.
• Carriers will typically reach out to update an address. Unfortunately, once an order is in transit, we are unable to modify the order or intercept the package.

Package Damage

• Packages may be damaged during transit due to improper handling or inadequate packaging.
  If a carrier reports damage, please contact us right away!

Return to Sender (RTS)

• Packages may be returned if the shipping address is incorrect or incomplete.
• Deliveries may be refused by the recipient or returned after several failed delivery attempts.
  If your order has been marked "return to sender," please review our article on RTS for more details.

Carrier-Specific Problems

• Technical issues or system outages on the carrier's end may delay tracking updates or deliveries.
• Third-party delivery agents or subcontractors may cause delays or confusion in transit.
  If you are experiencing any of the above, please wait 72 hours before reaching out. If your order is still showing a "label created" status or you suspect it is lost, please contact us after 72 hours via chat or email at [email protected].