What If My Order Arrives Damaged?Updated a month ago

There are two possible outcomes if your package arrived damaged, depending on whether you purchased shipping protection through Route.

To check if you added Route Protection to your order, please log into your account and review the order details. If you did purchase it, you’ll see Route Protection listed as an item in your order summary.

To help us look into this further, please provide the email address used at checkout along with your order number.

If your order was insured, you can report the damage by visiting the route claims site here ➡ https://claims.route.com/

If your order was not insured, please contact us here ➡ https://shopakira.com/help. All Damages need to be reported within 7 days of receiving your order. 

We ask that you give us 1-3 business days to provide a resolution/outcome