What is Route Package Protection?Updated 18 days ago

Route Package Protection offers peace of mind by covering your order in the event it gets lost, stolen, or damaged during shipment. We understand how disappointing it can be when an order goes wrong, which is why we've partnered with Route to give you extra protection. You can opt into Package Protection during checkout.

With the Route App, you can visually track your orders in one place and easily submit a claim if needed. It keeps you updated in real-time, from shipment to delivery. Don’t have the app yet? Download here 

If you've purchased Route Package Protection and need to report a shipping issue, you can File here 

Please note that once your order is submitted, we are unable to add or provide refunds for route protections.