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What are your Customer Support hours?
Our team is available Monday through Friday, 9:00 AM – 5:00 PM CT, via chat or email. You can reach us anytime at [email protected]. We know some customers prefer to connect by phone, and while we don’t offer that at the moment, our chat support
Is there an AKIRA near me? do you have stores?
With stores opening every month, we may have a location near you!. For store specifics, refer to our store locator page ! We hope to see you in store soon!.
How to add a discount/promotion to my order?
To place an order and apply a discount code on ShopAkira.com, follow these steps:. Add Items to Your Cart:. Proceed to Checkout:. Enter Your Shipping Information:. Apply Discount Code:. Complete Your Order:. If you run into any issues with the discou
My discount code is not working, help!
There are a few reasons a discount code might not work, such as:. If you’ve verified the above and the issue still persists, please let us know and provide us with the code you are trying to use, and we’ll be happy to further investigate and assist y
I'm in the neighborhood. Can I pick up my order or drop off a return?
Due to safety reasons, we cannot allow customers inside our distribution center to drop off an order. To return an order in-store, please refer to our store locator and review our return policy before heading out. Any items returned in-store can only
Where can I find a discount code?
At this time, the only discounts we offer are through the promotions currently running on our website. We do run special offers and promotions regularly, so we encourage you to check our site for the latest deals. Unfortunately, we are unable to prov
Why are the prices in store different then Online, do you price match?
Our online promotions and store promotions can differ from one another. Each store location may be running its own specific sale or offer, and our online store often has different promotions as well. If you're interested in a particular deal or promo
What payment methods do you accept?
For online orders, we accept all major credit cards, Visa, Mastercard, Discover, and American Express. We also accept PayPal, AKIRA gift cards, and offer pay-over-time options through Shop Pay and Klarna. Please note, split payments are not available
What is Route Package Protection?
Route Package Protection offers peace of mind by covering your order in the event it gets lost, stolen, or damaged during shipment. We understand how disappointing it can be when an order goes wrong, which is why we've partnered with Route to give yo