Return Support - FAQUpdated 4 days ago

Online return policy

Eligible full-price items may be returned within 30 days of the original order date. Refunds are issued to the original payment method or as store credit, depending on the return option selected and the payment type.

To start a return, visit the Online Returns Portal.

Return requirements

• Items must be returned within the applicable return window.
• Items marked Final Sale cannot be returned. Final Sale items include earrings, intimates, swimwear, hosiery, body tape, and gift cards.
• Items must be unworn, unwashed, and unaltered, with tags attached.
• Shoes must be returned in their original shoe box.
• Include your return slip with your package.

After your return arrives at our fulfillment center, please allow up to 14 business days for processing. We’ll email you when your return is complete. Returns that don’t meet these requirements may be denied.

Returns paid with an installment plan

If you paid with Shop Pay Installments or Klarna, your refund depends on where you return the item:

• In-store return: Refunds are issued as store credit only. A store-credit return does not notify your installment provider, so your payment plan remains active and you’re responsible for any scheduled payments.
• Online return: Start your return through the Online Returns Portal. The refund goes to your original payment method, and your financing provider is notified to adjust or cancel the remaining balance based on the refunded amount.

If you want your remaining installment balance adjusted, start the return online. To manage your plan or check your balance, visit Shop Pay/Affirm or Klarna.

International returns

Eligible full-price international orders may be returned if the return is postmarked within 30 days of delivery. Items must meet the return requirements above and must not be Final Sale.

• Refunds are issued in U.S. dollars to the original payment method. Your card issuer handles any currency conversion.
• Exchanges aren’t available for international online orders. Return the original item and place a new order for the correct size or color.
• We can’t provide return shipping labels for international orders. You’re responsible for return shipping, and shipping charges are non-refundable.

TikTok Shop orders

For order updates, sign in to TikTok, open Orders, select your order, and tap the headset icon. You can also check your TikTok order confirmation email.

To request a return or refund for a TikTok Shop order, use the Returns Portal. Follow the standard return requirements above and verify your order number and ZIP code when submitting the request.

If you’re unsure whether an item qualifies, contact Customer Support before sending it back.