Return & Refund Questions
How do I start a return?
To begin your return, visit //returns.shopakira.com.Before proceeding, please review our Return Policy to ensure your items are eligible for return. Once we receive your return, please allow time for processing. We’ll issue your refund accordingly.
Do you offer Free Returns?
Currently, we do not offer free returns. We do, however, provide a pre-paid return label for a $10 fee, which covers the cost of shipping the item back and the convenience of either showing a QR code or printing the label directly from our Return Por
Return Support / FAQ
If you received an incorrect, damaged, or defective item, please follow these steps:. Submit Photos: Visit our return portal (returns.shopakira.com) and select the reason that best describes your issue. Review Process: A team member will review your
How can I check the status of my return?
Here are a few ways you can track your return:. 1) Log in to your account 〰 shopakira.com/account. 2) Go into your email, looking for the return confirmation email from us! Click on the link to track your return!. 3) Enter your order details in retur
My order was returned, when will I be refunded?
Return Receipt: Once your order is delivered to our warehouse, please allow up to 14 business days for processing. Processing Order: We process returns on a first-in, first-out basis, meaning that returns are handled in the order they are received. R
What is your Online Return policy/process?
If you’re not completely happy with your online purchase, full-price item(s) may be returned within 30 days of the original order date for a refund. Refunds will be issued to the original payment method or a gift card. To begin the return process, pl
In-Store Return Policy
If you have an order that was placed online you can return it by visiting us here 〰 returns.shopakira.com.
What is your International Return Policy?
If you are unhappy with your online purchase, full-price item(s) may be returned within 30 days of the original order date for a refund to the original form of payment. To qualify for a refund:. Your return must be postmarked within 30 days of the de
How does your in-store and online Return Policy differ?
The timeframe for online returns is 30 days from the order date, while in-store returns or exchanges must be made within 14 days of the purchase date. Items considered final sale for both online and in-store returns include sale items marked as "Fina
I bought something online, can I return it in store?
The timeframe for online returns is 30 days from the order date, while in-store returns or exchanges must be made within 14 days of the purchase date. Items considered final sale for both online and in-store returns include sale items marked as "Fina
What items are considered final sale and cannot be returned?
Items marked as "final sale" on our website cannot be returned. This includes items purchased with promotional codes that have a "final sale" disclaimer. Final sale items include:. Other jewelry items purchased at full price must be returned unworn,
I placed an order, and was mischarged - I need a refund
Once an order is placed, we’re unable to modify or refund it for reasons like a missing promotional code, an incorrect shipping method, or similar issues. If you believe you were charged incorrectly or there was an error in the price, please email us
Why was there a cancellation of some items on my order? when will I be refunded?
If you’ve requested a cancellation for your order, or if an item was canceled due to our inability to fulfill your order, you will receive an email notification once the cancellation has been processed. After the refund is processed on our end, it wi
I returned some items, but I didn’t receive my full refund. Can you look into this?
There are a few factors to consider when reviewing your refund:. For detail on returns log in to your account to check the refund. 〰 shopakira.com/account. If you need further support, please reach out to us at [email protected]
How can I send my items back without using your return label?
Important: This process is only for customers who wish to start a return using their own carrier and return label. To send items back, you must first start your return through our return portal:returns.shopakira.com. Once your return is started and y
Returns Lost in Transit & Missing Items
Returns Lost in Transit. Once your return package has been shipped, it is in the carrier’s possession and no longer within AKIRA’s control. If a return is lost in transit, it is not covered by AKIRA—even when a prepaid return label is used. If your t