Where is my pre-order?Updated 2 days ago

When you place an order that includes pre-order items, one of the following two scenarios will apply:

1. Order contains only pre-order items
   You’ll receive a confirmation email from Purple Dot at [email protected] 

2. Order contains both pre-order and in-stock items
   You’ll receive two separate emails:

   • [email protected] for the pre-order items

   • [email protected] for the in-stock items

Here is an example of a Purple Dot confirmation email - order numbers start with #PD. Enter the email used when creating the order. 

• Note: Pre-orders will be delivered via standard shipping once available
• For Support with your pre-order visit us here: https://shopakira.com/pages/preorder

IF You placed a multiple-item order, some items are available (in stock), and others are pre-order only 

• Review your confirmation emails:

  • From [email protected] for in-stock items, log into your account to view your orders, or visit our help center / https://shopakira.com/pages/faq?hcUrl=%2Fen-US

  • From [email protected] for pre-order items, log into your account by visiting / https://shopakira.com/pages/preorder

• Please allow 24–72 hours for standard processing and shipping of in-stock items.Tracking details will be provided in the “Order Shipped” email.