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Pre-Order Support

How can I view my pre-orders?

You can view and manage all your AKIRA pre-orders by logging into ➡ https://shopakira.com/pages/preorder. Once logged in, you’ll be able to check expected delivery dates, update your order details, or make changes to your pre-order. To get started, y

What is Purple Dot?

Purple Dot helps make pre-orders smooth and reliable. You'll get real-time updates, access to a self-serve portal to manage your order, and a money-back guarantee if your item doesn’t ship—giving you full confidence in your purchase. You can view and

Where is my pre-order?

Order contains only pre-order itemsYou’ll receive a confirmation email from Purple Dot at [email protected]. Order contains both pre-order and in-stock itemsYou’ll receive two separate emails:. [email protected] for the pre-order items.

What do I need to provide when I make a pre-order?

You will need to provide your email, shipping address and card details that will be charged for your pre-order just like a normal online checkout process. All communications will be sent to your email address, including your unique pre-order referenc

Pre-order Payment information

Purple Dot accepts all the major card networks - Visa, MasterCard and American Express. Purple Dot keeps your money safe and available for a full refund anytime before you pre-order ships. This guarantees that your pre-order will ship or your money b

How can I cancel my pre-order?

Changed Your Mind? No Problem 💔. You can cancel your pre-order anytime before it ships — and we’re here to make it easy. Just log in at shopakira.com/pages/preorder and choose to cancel the item or the entire order. Once canceled, you’ll get a confi

I made a mistake on my pre-order!

Need to make a change on your order, wrong size or incorrect shipping information? 💘. No worries — we’re here to help!. Simply log in to your account here: shopakira.com/pages/preorder to make updates. In the customer portal, you can:. Change your s

What happens if my pre-order item is delayed? Or expected deliver date changed?

We always aim to provide the best estimated shipping date for your pre-order. But sometimes, life happens — delays can occur, or even better, your item might arrive earlier!. If there’s any change to your delivery date, you’ll receive an email update

Purple Dot Privacy Policy

Purple Dot To offer you Purple Dot pre-orders, we pass Purple Dot certain aspects of your personal information, such as contact and order details. You can find general information about Purple Dot here. Your personal data is handled in accordance wit