Account Support

How can I create an account?

You can create an account by entering your email and choosing your password here:. https://shopakira.com/account/register.

How can I reset my password?

If you are having issues logging in to your account, you may need to start over by resetting your password!. You can do so by going to "Log in" to your account, and resetting your password by clicking on "Forgot your password?".

I'd like to unsubscribe from your emails

To unsubscribe from emails at AKIRA, you can follow these general steps:. If you’re unable to find the unsubscribe link or have trouble unsubscribing, you can reach back out to us via email.

I'm tax-exempt, where can I sign up?

Please email a copy of your order confirmation or in-store receipt, your tax-exempt document, and a copy of your ID within 7 days of purchase. After verification, a check will be mailed to the tax-exempt organization within 30 days. Send your email t

What is sales tax?

Sales tax is a percentage-based tax applied to the purchase of goods or services. The rate and rules vary depending on the state where the order is shipped.

I have a question on the sales tax I was charged?

We collect sales tax in states where we have a tax obligation. This is based on state laws and regulations. Most states have sales tax, but the rate and rules vary:. No Sales Tax: Delaware, Montana, New Hampshire, and Oregon. State-Specific Rates: St

I need help logging in, please help?!

There is an error on the site, can you help?

I'm sorry you are having issues on our site/App! To assist you more effectively, could you kindly provide us with the following details:. These details will help us identify and address the problem more efficiently. If you’re able to provide the brow

I need to update/correct my information on my account

To update your account, please complete the contact us form, specifying in the notes what you need to update. 🎫 https://shopakira.gorgias.help/en-US/contact. Updates that we can support with are:. When reaching out, please provide us with the CORREC