Payment Support

AKIRA keeps declining my payment, why?

If your payment is being declined, there are a few possible reasons. Common causes include incorrect billing details, insufficient funds, or restrictions set by your bank or card issuer. We recommend double-checking that your payment information is a

My bank took my money, but I never got an order confirmation email, whats going on?

If your payment was processed but you didn’t receive a confirmation email, there could be a few reasons for this. It’s possible that the email address was entered incorrectly, the order didn’t fully process, or the payment was declined by our process

I paid with an installment program, when will I see my refund?

When an order paid through an installment plan (such as Shop Pay or Klarna) is refunded, the process works a bit differently than a standard refund:. Refund to the Installment Plan:. If you’ve already made payments toward your installment plan and re

I returned some items, but I didn’t receive my full refund. Can you look into this?

There are a few factors to consider when reviewing your refund:. If you still have questions, please refer to your refund email. If that doesnt help contact is at shopakira.com or by submitting a help ticket.

I was refunded to a gift card. How can I get my money back?

There are a few reasons why your refund may have been issued to a gift card:. In-Store Return: If the return was made in-store, all refunds are issued to a gift card as per our in-store policy. Please refer to our in-store return policy for more deta