If your payment is being declined, there are a few possible reasons. Common causes include incorrect billing details, insufficient funds, or restrictions set by your bank or card issuer. We recommend double-checking that your payment information is a
If your payment was processed but you didn’t receive a confirmation email, there could be a few reasons for this. It’s possible that the email address was entered incorrectly, the order didn’t fully process, or the payment was declined by our process
When you’re refunded for an order paid through an installment plan (like Shop Pay or Klarna), the refund process works slightly differently than for regular payments:. Refund to the Installment Plan: If you’ve made payments toward your installment pl
There are a few factors to consider when reviewing your refund:. If you still have questions, please refer to your refund email. If that doesnt help contact is at shopakira.com or by submitting a help ticket.
There are a few reasons why your refund may have been issued to a gift card:. In-Store Return: If the return was made in-store, all refunds are issued to a gift card as per our in-store policy. Please refer to our in-store return policy for more deta