Payment Support
AKIRA keeps declining my payment, why?
If your payment is being declined, there are a few possible reasons. Common causes include incorrect billing details, insufficient funds, or restrictions set by your bank or card issuer. We recommend double-checking that your payment information is a
My bank took my money, but I never got an order confirmation email, whats going on?
If your payment was processed but you didn’t receive a confirmation email, there could be a few reasons for this. It’s possible that the email address was entered incorrectly, the order didn’t fully process, or the payment was declined by our process
I paid with an installment program, when will I see my refund?
When an order paid through an installment plan (such as Shop Pay or Klarna) is refunded, the process works a bit differently than a standard refund:. Refund to the Installment Plan:. If you’ve already made payments toward your installment plan and re
I was refunded to store credit. How can I get my money back?
As of June 2026, AKIRA no longer issues gift cards for refunds — refunds are now issued as store credit or back to your original payment method. There are a few reasons your refund may have been issued as store credit rather than to your original pay